DELIVERY
We offer standard and express delivery options for your convenience. Your packages are shipped by Colissimo, UPS, or DHL Express, and you can expect to receive them within 1 to 3 business days, depending on the shipping option you have chosen. Our team strives to ensure that your order reaches you promptly.
RETURNS AND EXCHANGES
Right of Withdrawal: In accordance with French legislation, you have a period of 14 days from the receipt of your product to exercise your right of withdrawal. Returned items must be in their original condition and accompanied by all accessories.
Return Costs: Please note that return costs are the responsibility of the customer.
Return Procedure: To initiate a return, we invite you to send us an email at contact@kumali.com indicating your order number and the list of items you wish to return. To facilitate the process, please also include this information in your package.
Return Address: SHANSHAN 101, Rue de Sèvres, 75006 Paris, France
Refund: Upon receipt of the returned items, we undertake to refund the total amount of your purchase, including standard delivery charges, within a reasonable timeframe.
We are at your disposal for any questions or concerns. We can be reached at 06 07 46 80 91 from Monday to Friday from 9:00 am to 1:00 pm, or via email at contact@kumali.com. Your satisfaction remains our priority.
